Refund policy

Return & Exchange Policy

1. Exchange

Exchanges are available within 14 days from the date of purchase.

The product must be in its original condition and in the original packaging.

The customer is responsible for the shipping cost of the exchange, equal to the original shipping cost paid at the time of purchase.

2. Return

Returns are available within 14 days from the date of purchase.

The product must be in its original condition and in the original packaging.

The customer is responsible for the return shipping cost, equal to the original shipping cost paid at the time of purchase.

3. Incorrect Product Delivery

If the product received is incorrect or does not match the order, it will be exchanged for the correct product.

The customer does not bear any shipping costs in this case.

 

4. Defective Product

If the product arrives with a manufacturing defect, it will be exchanged for the same product.

The customer does not bear any shipping costs in this case.

5. How to Contact Us

To request a return or exchange, contact us via:

Messages on our social media pages

WhatsApp at: 01001063837

Please include:

A clear photo of the product

A photo of the shipping receipt

Order number or phone number used for the order

6. Refunds

Refunds are processed via mobile wallets or Instapay app.

Refunds are completed within 7 days from the approval date of the return request.

7. Usage Responsibility

We are not responsible for any use or expectations of the product that are not explicitly mentioned on the product page.